Le Service Client
Articles
-
The flow of water is very slow. Why?
The lid may create an air vaccum which restricts the flow of water. Simply remove the lid and clean it with a dry cloth.
-
How long does it take to the Instant Warmer to heat the water?
The Instant Warmer takes 25 minutes to launch. After which, the machine will maintain the desired temperature as long as it is plugged in.
-
How do I defrost my bottle?
When the defrost setting is used, the result is usually room temp milk, depending on the volume being defrosted and the vessel it is stored in.
-
Can I defrost my milk storage bags?
Yes, it is important to note that milk storage bags will defrost faster than a glass or plastic bottle.
-
How much water do I need to use?
It is important to fill the Bottle Warmer with water to the correct level indicated on the warmer. For reference, please see the instruction manual here.
-
Can I use the Safe + Smart Bottle Warmer without the orange bottle holder?
No. The bottle holder is to prevent touching the hot areas inside.
-
Can my powder container be sterilized or put in the dishwasher?
No. The powder container should not be sterilized or put in the dishwasher. You can clean it with mild soap and warm water.
-
Where can I buy spare parts for my Formula Pro Avdanced?
Please, send your delivery address, telephone number and required spare part(s) to the Customer Service, click here.
-
What do I do if my Formula Pro Advanced shows an error code?
If your Formula Pro Advanced shows error codes E1, E2, E3, E4, E5, you can contact our Customer Care team here.If your machine show the error code E6,E7, E8, please follow the instructions on page ...
-
How do I clean or descale the Formula Pro Advanced?
Please, refer to your user manual for the complete cleaning instruction page 11 to 12.